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Customer Survey Form
The Hall Institute would like to thank you for participating in our short survey. It's very important for us to understand where and how we can improve our level of service. Any Information provided will be completely confidential and will only be used to assist us in improving our overall services. 1) How would you classify The Hall Institute level of service?
Poor
Fair
Average
Good
Excellent
2) How would you classify The Hall Institute level of support?
3) How would you describe The Hall Institute reliability?
4) How would you describe The Hall Institute pricing?
5) How often does The Hall Institute contact you?
Daily
Weekly
Monthly
Quarterly
6) Is this too much or not enough?
Too Much
Not Enough
7) What are the most difficult and time consuming parts of your job? Please be specific.
8) How could we package or perform our services differently to make your tasks and projects easier and more efficient?
9) How would you rank us compared to our competitors?
Better
Equal
Worse
Preliminary research on rings/sites
Project Management/Coordination
Quotes/Invoicing
10) For the above question, how could we improve in these areas? Please be specific.
11) Are you satisfied with our Quote and Invoicing process and timelines?
Yes
No
How can we improve it?
12) When selecting a vendor/contractor, please rank importance of the following items from 1-5 (1 being the highest and 5 the lowest).
Office Location
Please Select 1 2 3 4 5
Availability/Resources
Quality of Work
Performance/Management of Sub-Contractors
Technical Capabilities
Cost
Other
13) What could we do to make your job or business more successful?
14) Please enter any additional comments you would like to make about The Hall Institute.
Thank you for helping us with this Survey, we really appreciate it. We know your time is valuable.
The below contact information is optional and not required. Any information provided would be completely confidential.
Name:
Company:
Address:
City:
State:
AL AK AZ AR CA CO CT DE DC FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY Zip:
Phone:
Email:
Security Code (7897679)
Company Information
Jason Hall - President 7365 Kirkwood Court North
Suite 320
Maple Grove, MN 55369
Phone (763) 315-5859
Mobile (612) 670-0101
Fax (763) 315-5860
jhall@hallinstitute.com
Telecommunication Links
CTIA FCC
List of Licensed Carriers Minnesota Telecom Alliance PCIA RCR
Wireless Weekly
Real Estate Links
Minnesota Dept. of Commerce
Minnesota Secretary of State
Real Estate Forms and Tools
Real Estate Software
Planning Links
Association of MN Counties Assoc of American Geographers League of MN Cities League of WI Municipalities Metropolitan Council MNAPA MN Association of Townships MN Planning
Sensible Land Use Coalition WI Alliance of Cities WI Counties Association
WI Towns Association
Hall Institute Web Mail
7365 Kirkwood Court North - Suite 320 - Maple Grove, MN 55369
Phone (763) 315-5859 - Fax (763) 315-5860
E-mail jhall@hallinstitute.com
Copyright © 2005 The Hall Institute, Inc.
